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Server building terms

We can sell discord server building as service. These terms governs rights related to it.

Pricing​

Price of the server building is provided up front. Before work begins customer has to have paid the invoice for the server building. If the sum exceeds 100% partial payments tied to progress can be negotiated. In these cases we reserve the right to charge for payment fees and admistrative overhead.

Scope​

Scope of the work and whats included is agreed upon at start with itemised pricing. In case something turns out to not be possible you can either remove it and it won't be made or suitable alternative can be discussed. In cases where alternative would take considerably longer we reserve the right to provide a new quote for the price of the work.

Refunds​

If the work hasn't been completed customer is provided partial refund based on the amount of work that has been completed. In these cases we reserve the right to deduct any payment/refund fees or admistrative overhead from the refund total.

Cancellation by us​

In cases where we have to cancel the project with no fault of the customer the customer is provided full refund and gets to keep the work that has been done

If the customer caused the cancellation in these cases partial refund based on the work done is provided and customer gets any work that has been completed. Some causes which we may terminate the contract due to customer:

  • Repeated lack of communication or long period of silence (5 bussiness days of not responding). Usually in these cases the project deadlines are extended and project put on hold until customer responds.
  • Harassment of our staff (No refund provided)
  • Suspected illegal use for the server. (No refund provided)

Delivery date​

During negotiation a delivery date is set. The deadline of delivery data is 23.59 GMT+2/GMT+3 of the agreed upon date. (Depending on current finish time). The delivery includes a week long grace period in case

Acceptable delays​

Acceptable delays move the delivery date to future by the amount that the delay caused. These delays are things which are out of our control and something which aren't reasonable to account for. Some of these include but not limited to:

  • Natural disasters and other acts of god
  • Power grid outages
  • Other political conflicts

Customer delays​

in cases where delay is caused by customer for example by not providing specifications, assets or anything else. The delivery date is moved to the future by the delay amount. In cases where the delay makes it impossible for us to complete the work in time a new delivery date is set.

Delays beyond grace period​

In case we fail to deliver even after the grace period the customer can request a full refund. We reserve the right to not deliver the work in this case.