Managed hosting
We provide a managed discord bot hosting service where we provide hosting, monitoring and other details of hosting.
Whats included
- Hosting of the bot
- Uptime monitoring
- Support (Way to contact us if the hosting has issues. Two business day response period)
- 99% uptime
- Backups (1 daily backup kept for a week and 1 weekly backup kept for a month. Both replicated to another data center)
Whats not included
- Bug fixes or changes to bot. (We sell separate maintenance plan)
Uptime Commitment & Remedies
We guarantee 99% monthly uptime for the hosting services we provide.
If we fail to meet this uptime guarantee due to causes within our control, you may be eligible for compensation in the form of service credit, as described below.
What Qualifies as Downtime
Downtime is counted when:
- Your hosted bot is unreachable due to an issue in our infrastructure
- The outage lasts more than 5 consecutive minutes
- The outage is verified by our internal monitoring systems or you are able to provide proof of downtime
Situations Not Considered Our Fault
The following types of interruptions are excluded from uptime calculations and do not qualify for service credits:
- Scheduled maintenance notified in advance
- Urgent security or critical maintenance required to protect the platform
- Failures caused by your application, configuration, or third-party code
- Issues originating from your domain, DNS, or external network providers
- Actions by you or your authorized users (e.g., over-consuming resources)
- DDoS attacks or other malicious events outside our control
- Force majeure events (natural disasters, datacenter-wide failures, etc.)
- Issues not caused by us but our infrastructure providers
Service Credit Compensation
If we fail to meet our uptime guarantee due to eligible downtime, you may request service credits:
| Monthly Uptime Achieved | Credit Percentage |
|---|---|
| 98% – 99% | 10% of monthly fee |
| 90% – 97.99% | 25% of monthly fee |
| < 90% | 50% of monthly fee |
Credits are applied to the next billing cycle and do not provide refunds for past or cancelled services. You can request the credits via support within 7 days of downtime. This is the only form of compensation we provide for downtime. We are not liable for indirect, consequential, or business damages. Our total liability is limited to the amount paid for the affected month.
Unacceptable Use Policy
- Anything that violates applicable laws or regulations
- Child sexual abuse material (CSAM) or content exploiting minors
- Human trafficking, harassment, stalking, doxxing, or threats of violence
- Malware, botnets, ransomware, spyware, or hacking tools actively used for attacks
- Hosting stolen data, leaked databases, or credential dumps
- DDoS attack tools or command-and-control infrastructure
- Port scanning or unauthorized penetration testing
- Resource-abusive mining (cryptocurrency) not explicitly approved
- Intentional server instability or actions degrading other customers’ services
- Pirated software, media, or file-sharing intended for copyright infringement
- Trademark infringement or counterfeit goods
- Distribution of licensed content without ownership/permission
- Terrorist propaganda, recruitment, or operational support
- Content promoting violence against individuals or protected groups
- Fraud schemes, phishing, or deceptive financial services
- Money laundering, “mixers,” or services designed to evade law enforcement
- Anything that breaks our infrastructure provider's terms
- You are responsible for ensuring your bot does not collect personal data unlawfully
Review & Enforcement
We reserve the right to:
- Suspend or terminate services that violate these rules
- Remove or disable access to prohibited content
- Notify appropriate authorities in severe or criminal cases
You are responsible for ensuring your content and activities comply with all relevant laws and these policies.
Reporting breaches and issues
In case you find somebody using our service to host services we don't allow or issues in our infrastructure send us a email at support@monni.fyi.
Data Processing Agreement1. Purpose of this Agreement
This Data Processing Agreement (“Agreement”) governs how the Processor handles personal data on behalf of the Company under the hosting services provided.
The Company acts as the Data Controller. Monni Technologies Oy acts as the Data Processor.
Both Parties shall comply with the GDPR (EU Regulation 2016/679).
- Definitions
Terms used in this Agreement follow the definitions in the GDPR, including: Controller, Processor, Data Subject, Personal Data, Processing, and Personal Data Breach.
“Company Personal Data” means Personal Data processed by the Processor on behalf of the Company. “Subprocessor” means a third party engaged by the Processor to provide part of the hosting service.
- Roles and Responsibilities 3.1 Company Responsibilities
The Company is solely responsible for what data the bot collects, stores, or processes.
The Processor only provides hosting infrastructure and access, not the bot’s logic or data-collection behaviour.
3.2 Discord Clarification
Discord is not a subprocessor of Monni Technologies Oy.
Discord provides services directly to the Company as part of operating the bot.
The Company is responsible for Discord's role under its own agreements.
- Processor Obligations
The Processor shall:
4.1 Process Company Personal Data only on documented instructions from the Company. 4.2 Comply with all applicable Data Protection Laws. 4.3 Ensure that personnel with access to data are bound by confidentiality. 4.4 Implement technical and organisational security measures appropriate to the risk, following Article 32 GDPR. 4.5 Assist the Company in responding to Data Subject requests, where reasonably possible. 4.6 Notify the Company without undue delay of any Personal Data Breach. 4.7 Assist with Data Protection Impact Assessments (DPIAs) where relevant.
- Subprocessors
5.1 The Processor shall not engage a Subprocessor without informing the Company. 5.2 Current approved Subprocessors are listed in Subprocessors section. 5.3 Subprocessors process data only for hosting and infrastructure purposes.
- Data Deletion
Upon termination of the hosting service, the Processor shall delete all Company Personal Data within 30 business days, unless legal obligations require retention.
- Audits
7.1 The Processor shall make available necessary information to demonstrate compliance. 7.2 Audits shall be performed remotely, unless an on-site audit is legally required or mutually agreed. 7.3 Information shared for audit purposes must remain confidential.
- International Transfers
The Processor shall not transfer Company Personal Data outside the EEA without prior written consent. If approved, transfers must follow valid transfer mechanisms (e.g., EU Standard Contractual Clauses).
- Confidentiality
Each Party must keep this Agreement and any confidential information obtained through it confidential, except where disclosure is required by law or already public.
- Term
This Agreement remains in force for as long as the Processor processes Company Personal Data on behalf of the Company.
Subprocessors
| Subprocessor | Description | Location | Legal Basis |
|---|---|---|---|
| Hetzner Online GmbH | Server and infrastructure hosting | EU | EU-wide, no transfer |
| NetCup GmbH | Server and infrastructure hosting | EU | EU-wide, no transfer |