Managed hosting

Updated on 30.09.2026

These terms form an agreement between Monni Technologies Oy ("we", "us") and the customer ("you", the "Company"). We provide a managed Discord Bot hosting service, where we provide and set up bot hosting for you. We also monitor for any issues.

What's included

• Hosting of the bot.
• All the technical details handled for you.
• Uptime monitoring for crashes and other issues, which if detected, we quickly fix.
• Support. You can contact us if the hosting has issues, we usually respond within two business days.
• A 99% monthly uptime guarantee (see below).
• Backups (1 daily backup kept for a week and 1 weekly backup kept for a month. Both replicated to another data centre)

What's not included?

• Bug fixes or changes to bot. (We sell these as a separate maintenance plan)

Agreement, billing and cancellation

• The agreement is formed when you accept our written offer and pay the first invoice. If the offer and these terms conflict, the offer takes precedence.
• You must be at least 18 years old, or have the consent of your guardian.
• Hosting is billed monthly in advance.
• You can cancel at any time. The cancellation takes effect at the end of the current billing period, and paid periods are not refunded.
• We may change prices by notifying you at least 30 days in advance. If you don't accept the change, you can cancel before it takes effect.
• If an invoice is unpaid 14 days after its due date, we may suspend the hosting. If it is unpaid 30 days after its due date, we may terminate the agreement. Amounts already due remain payable.
• If you are a consumer, you also have the rights described in our refund policy.

Uptime Commitment & Remedies

We guarantee 99% monthly uptime for the hosting services we provide.

If we fail to meet this uptime guarantee due to causes within our control, you may be eligible for compensation in the form of service credit, as described below.

What Qualifies as Downtime

Downtime is counted when:

• Your hosted bot is unreachable due to an issue in our infrastructure.
• The outage lasts more than 5 consecutive minutes.
• The outage is verified by our internal monitoring systems or you are able to provide proof of downtime.

Situations Not Considered Our Fault

The following types of interruptions are excluded from uptime calculations and do not qualify for service credits:

• Scheduled maintenance notified in advance.
• Urgent security or critical maintenance required to protect the platform.
• Failures caused by your application, configuration, or third-party code.
• Issues originating from your domain, DNS, or external network providers.
• Actions by you or your authorized users. (e.g., over-consuming resources.).
• DDoS attacks or other malicious events outside our control.
• Force majeure events (natural disasters, datacentre-wide failures, etc.).

Service Credit Compensation

If we fail to meet our uptime guarantee due to eligible downtime, you may request service credits:

Monthly Uptime Achieved	Credit Percentage
98% – 98.99%	10% of monthly fee
90% – 97.99%	25% of monthly fee
< 90%	50% of monthly fee
Credits are applied to the next billing cycle and do not provide refunds for past or cancelled services. You can request the credits via support within 7 days of downtime. This is the only form of compensation we provide for downtime. We are not liable for indirect, consequential, or business damages. Our total liability is limited to the amount paid for the affected month. These limitations don't apply to damage caused intentionally or through gross negligence, or where mandatory law doesn't allow them.

Unacceptable Use Policy

• Anything that violates applicable laws or regulations.
• Child sexual abuse material (CSAM), or content exploiting minors.
• Human trafficking, harassment, stalking, doxxing, or threats of violence.
• Malware, botnets, ransomware, spyware, or hacking tools actively used for attacks.
• Hosting stolen data, leaked databases, or credential dumps.
• DDoS attack tools or command-and-control infrastructure.
• Port scanning or unauthorized penetration testing.
• Resource-abusive mining (cryptocurrency) not explicitly approved.
• Intentional server instability or actions degrading other customers’ services..
• Pirated software, media, or file-sharing intended for copyright infringement.
• Trademark infringement or counterfeit goods.
• Distribution of licensed content without ownership/permission.
• Terrorist propaganda, recruitment, or operational support.
• Content promoting violence against individuals or protected groups.
• Fraud schemes, phishing, or deceptive financial services.
• Money laundering, “mixers,” or services designed to evade law enforcement.
• Anything that breaks our infrastructure provider's terms.
• You are responsible for ensuring your bot does not collect personal data unlawfully.

Review & Enforcement

We reserve the right to:

• Suspend or terminate services that violate these rules.
• Remove or disable access to prohibited content.
• Notify appropriate authorities in severe or criminal cases.

You are responsible for ensuring your content and activities comply with all relevant laws and these policies.

Reporting breaches and issues

In case you find somebody using our service to host services we don't allow, or issues in our infrastructure, send us an email at support@monni.fyi.

Data Processing Agreement

1. Purpose of this Agreement This Data Processing Agreement (“Agreement”) governs how the Processor handles personal data on behalf of the Company under the hosting services provided. It forms part of the hosting agreement and applies automatically.

The Company (the hosting customer) acts as the Data Controller. Monni Technologies Oy acts as the Data Processor.

Both Parties shall comply with the GDPR (EU Regulation 2016/679).

2. Definitions Terms used in this Agreement follow the definitions in the GDPR, including: Controller, Processor, Data Subject, Personal Data, Processing, and Personal Data Breach.

“Company Personal Data” means Personal Data processed by the Processor on behalf of the Company. “Subprocessor” means a third party engaged by the Processor to provide part of the hosting service.

2.1 Details of the Processing

• Subject matter: hosting of the Company's Discord bot and its data.
• Duration: for as long as the hosting service is provided, and until the data is deleted under section 6.
• Nature and purpose: storage, backups and technical operation of the bot's hosting environment. The Processor doesn't process the data for its own purposes.
• Types of personal data: whatever the Company's bot stores, typically Discord user IDs, usernames, messages and activity data.
• Categories of data subjects: users of the Discord servers where the bot is used, and the Company's own staff.

3. Roles and Responsibilities

3.1 Company Responsibilities

The Company is solely responsible for what data the bot collects, stores, or processes.

The Processor only provides hosting infrastructure and access, not the bot’s logic or data-collection behaviour.

3.2 Discord Clarification

Discord is not a Subprocessor of Monni Technologies Oy.

Discord provides services directly to the Company as part of operating the bot.

The Company is responsible for Discord's role under its own agreements.

4. Processor Obligations

The Processor shall:

4.1 Process Company Personal Data only on documented instructions from the Company.

4.2 Comply with all applicable Data Protection Laws.

4.3 Ensure that personnel with access to data are bound by confidentiality.

4.4 Implement technical and organisational security measures appropriate to the risk, following Article 32 GDPR.

4.5 Assist the Company in responding to Data Subject requests, where reasonably possible.

4.6 Notify the Company without undue delay of any Personal Data Breach.

4.7 Assist with Data Protection Impact Assessments (DPIAs) where relevant.

5. Subprocessors

5.1 The Company gives general authorisation for the Processor to use Subprocessors. The Processor will inform the Company of any intended new or replaced Subprocessor at least 14 days in advance. The Company may object on reasonable data protection grounds, in which case the Company may terminate the hosting service before the change takes effect.

5.2 Current approved Subprocessors are listed in Subprocessors section.

5.3 Subprocessors process data only for hosting and infrastructure purposes.

6. Data Deletion

Upon termination of the hosting service, the Company may request a copy of its data within 14 days. After that, the Processor shall delete all Company Personal Data, including backups, within 30 business days, unless legal obligations require retention.

7. Audits

7.1 The Processor shall make available necessary information to demonstrate compliance.

7.2 Audits shall be performed remotely, unless an on-site audit is legally required or mutually agreed.

7.3 Information shared for audit purposes must remain confidential.

8. International Transfers

The Processor shall not transfer Company Personal Data outside the EEA without prior written consent. If approved, transfers must follow valid transfer mechanisms (e.g., EU Standard Contractual Clauses).

9. Confidentiality

Each Party must keep any confidential information obtained through this Agreement confidential, except where disclosure is required by law or already public.

10. Term

This Agreement remains in force for as long as the Processor processes Company Personal Data on behalf of the Company.

Subprocessors

Subprocessor	Description	Location	Legal Basis
Hetzner Online GmbH	Server and infrastructure hosting	EU	EU-wide, no transfer
NetCup GmbH	Server and infrastructure hosting	EU	EU-wide, no transfer